Returns & Refunds Policy

Returns & Refunds Policy

We are always very disappointed when a customer receives a faulty item and thankfully this is not a common occurrence. If you have identified a fault within 30 days of purchase then you can return the item under our normal returns policy for a full refund or a replacement. Please ensure that you contact us beforehand and provide pictures of the fault before you send the item back.

Once your parcel has been received by our team it can take up to 14 calendar days to process your refund although we will Endeavour to process all refunds as quickly as possible. Please remember that it can take a further 3 to 4 days after we have processed a refund for it to appear on your debit or credit card statements.

If you no longer have your returns form, please include a letter with your name, address, email address, daytime telephone number, order number (if possible), the item you are returning and the reason you are returning it.

For Returns & Refunds:

Phone: + 44 161 202 1086

Email: enquiry@nimsayhome.com

Address: Industrial Park, 10, Hendham Vale, Vale Park Way, Manchester M8 0AD, United Kingdom